Refund policy

Return & Refund Policy

Last updated: July 2026

At Cavendish Row, we want you to be happy with your purchase. If you are not completely satisfied, you may request a return under the conditions below.

Your legal right to cancel

If you are ordering as a consumer in the United Kingdom, you have the legal right to cancel your order within 14 days of receiving it, without giving a reason. To cancel, email us at info@cavendishrow.com. You then have a further 14 days to send the goods back to us. We will refund you within 14 days of receiving the goods back, or of receiving proof that you have sent them.

You are responsible for the cost of returning the goods to us unless the item is faulty, damaged or was sent in error.

This legal right sits alongside our own 30-day returns policy below, which is the more generous of the two and applies in the same way.

Return address

Cavendish Row
It mienskar 16
9283 VJ Surhuizum
Netherlands

Please email info@cavendishrow.com before sending anything back, with your order number and the reason for the return. We will confirm the return and tell you what to include so that we can match your parcel to your order. Returns sent without letting us know first take longer to process, as we may not be able to identify them.

Please note that our return address is outside the United Kingdom, so return postage costs more than a domestic return. If your item is faulty, damaged or was sent in error, we cover this cost.

30-Day Return Policy

You have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

Be unworn and unused.
Be in its original condition.
Have all original tags attached.
Be returned in its original packaging where possible.
Not show signs of wear, washing, damage, perfume, makeup, deodorant stains, or alterations.

Returns that do not meet these conditions may be refused.

How to Request a Return

To start a return, please contact us at:

Email: info@cavendishrow.com

Please include:

Your order number
The reason for your return
Photos of the item if it is damaged, defective, or not as expected

Our support team will provide you with the return instructions.

Please do not send items back without receiving return instructions first.

Return Shipping

Unless the item is defective, damaged, or we shipped the wrong product, customers are responsible for the return shipping costs.

We recommend using a tracked shipping service so that you can show your parcel has been sent. If you are cancelling under your legal right to cancel, proof of postage is enough for us to refund you. For returns under our own 30-day policy, we can only issue the refund once the item reaches us, so tracked postage protects you.

Refunds

If you are exercising your legal right to cancel within 14 days, we will refund you within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever happens first.

For returns under our own 30-day policy, refunds are processed once the returned item has been received and inspected.

Once your return has been approved, your refund will be issued to your original payment method.

Please allow:

Up to 5 business days for us to inspect your return.
An additional 5-10 business days for your bank or payment provider to process the refund.

Original shipping costs are non-refundable unless required by law.

Damaged, Incorrect or Defective Items

If you receive an item that is damaged, defective, incorrect or missing parts, please contact us as soon as you can, and in any case within 30 days of delivery. Letting us know quickly helps us resolve it faster, but your legal rights in respect of faulty goods are not limited to that period.

Include your order number and clear photographs of the issue.

We will investigate the matter and provide an appropriate solution, which may include a replacement, exchange, or refund.

Items Not as Described

If you believe your item is not as described, please contact our support team before initiating a payment dispute or chargeback.

We may request photographs to evaluate the issue.

If the item is confirmed to be eligible for return, we will provide return instructions.

Refunds for these claims are issued after the returned item has been received and inspected.

Exchanges

We currently do not offer direct exchanges.

If you would like another size or color, please return your item and place a new order.

Order Cancellations

Orders may only be cancelled before they have been processed for shipment.

Once an order has been processed or dispatched, it can no longer be cancelled and must instead be returned after delivery.

Refused Deliveries

If a shipment is refused or returned because the customer did not accept delivery, failed to collect the parcel, or provided an incorrect address, any return shipping fees charged to us may be deducted from the refund.

Chargebacks

Customers agree to contact Cavendish Row first to allow us the opportunity to resolve any issue before initiating a chargeback with their payment provider.

Where a valid return is available under this policy, customers are expected to follow the standard return procedure.

Initiating a chargeback without first attempting to resolve the matter with us may delay the resolution process.