Customer Care
Questions before or after your order? We’re happy to help. Need help with delivery, returns, sizing or your order? You’ll find the key information below, or you can contact us directly.
Fast & Free UK delivery
Quick dispatch across the UK
30-day returns
Easy returns for peace of mind
Secure checkout
Safe payment with trusted methods
Here to help
Support before and after your order
Get in touch
If you have a question about your order, delivery, returns or sizing, our team is happy to help.
Email: info@cavendishrow.com · Response time: within 24 hours.
Phone: +31 20 214 6023 (Mon-Sun, 09:00-21:00 CET)
Cavendish Row - It mienskar 16, 9283 VJ Surhuizum, Netherlands
Helpful information
Delivery & Shipping
- UK delivery available on all orders
- Free UK delivery on all orders
- Orders processed within 24 hours
- Delivery times may vary each location
- Shipping confirmation sent by email
- Tracking details provided where available
Returns & Refunds
- Return your item within 30 days of delivery
- Items must be unworn, unwashed and in original condition
- Tags must still be attached
- Refunds are sent to your original payment method
- Return shipping costs are the customer’s responsibility unless the item is faulty
- Some items may not be eligible for return for hygiene reasons if opened or worn.
Orders & Payments
- Order confirmation sent by email after checkout
- Shipping confirmation sent once your parcel has been dispatched
- Double-check your delivery details before placing your order
- Changes or cancellations may not be possible once an order has been processed
- All payments are handled securely
- Major debit and credit cards accepted
- Additional payment methods may be shown at checkout
Product & Sizing
- Size guidance is available on product pages where applicable
- Check the product description for fit notes
- If you are between sizes, use the fit guidance provided
- Colours may vary slightly depending on screen settings
- Need sizing advice? Contact us before placing your order
Frequently Asked Questions
How long does delivery take?
We offer fast, free UK delivery. Orders are typically delivered within 3–7 business days after dispatch.
Can I return an item?
Yes — you can return within 30 days of delivery, provided items are unworn, unwashed and with tags attached.
Can I change or cancel my order?
Contact us as soon as possible. Changes or cancellations may not be possible once an order has been processed.
When will I receive my refund?
Once your return is received and checked, refunds are issued to your original payment method, usually within a few business days.
What if my item arrives faulty?
We’re sorry! Email info@cavendishrow.com with your order number and a photo, and we’ll make it right.
Free UK delivery on all orders
Fast and reliable shipping across the UK.
30-day returns
Easy returns for added peace of mind.
Secure checkout
Pay safely with trusted payment methods.
Curated with care
Thoughtfully selected pieces with a refined, modern feel.